Kenneth J Klassen
Kenneth J Klassen
Professor of Operations Management, Brock University
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Outpatient appointment systems in healthcare: A review of optimization studies
A Ahmadi-Javid, Z Jalali, KJ Klassen
European Journal of Operational Research 258 (1), 3-34, 2017
Scheduling outpatient appointments in a dynamic environment
KJ Klassen, TR Rohleder
Journal of operations Management 14 (2), 83-101, 1996
Improving performance in outpatient appointment services with a simulation optimization approach
KJ Klassen, R Yoogalingam
Production and Operations Management 18 (4), 447-458, 2009
In-class simulation games: Assessing student learning
KJ Klassen, KA Willoughby
Journal of Information Technology Education: Research 2 (1), 1-13, 2003
The effect of integrated scheduling and capacity policies on clinical efficiency
DL White, CM Froehle, KJ Klassen
Production and Operations Management 20 (3), 442-455, 2011
Combining operations and marketing to manage capacity and demand in services
KJ Klassen, TR Rohleder
Service Industries Journal 21 (2), 1-30, 2001
Using client-variance information to improve dynamic appointment scheduling performance
TR Rohleder, KJ Klassen
Omega 28 (3), 293-302, 2000
Efficiency and productivity measures for high contact services
KJ Klassen, RM Russell, JJ Chrisman
Service Industries Journal 18 (4), 1-18, 1998
Rolling horizon appointment scheduling: a simulation study.
TR Rohleder, KJ Klassen
Health care management science 5 (3), 2002
Outpatient appointment scheduling with urgent clients in a dynamic, multi‐period environment
KJ Klassen, TR Rohleder
International Journal of Service Industry Management, 2004
Demand and capacity management decisions in services: How they impact on one another
KJ Klassen, TR Rohleder
International Journal of Operations & Production Management 22 (5), 527-548, 2002
Planning food services for a campus setting
KJ Klassen, E Trybus, A Kumar
International journal of hospitality management 24 (4), 579-609, 2005
Relationship between use of online support materials and student performance in an introductory finance course
EN Biktimirov, KJ Klassen
journal of education for business 83 (3), 153-158, 2008
Appointment system design with interruptions and physician lateness
KJ Klassen, R Yoogalingam
International Journal of Operations & Production Management, 2013
Strategies for appointment policy design with patient unpunctuality
KJ Klassen, R Yoogalingam
Decision Sciences 45 (5), 881-911, 2014
How financial markets reflect the benefits of self‐service technologies
J Yang, KJ Klassen
Journal of Enterprise Information Management 21 (5), 448-467, 2008
Appointment scheduling in multi-stage outpatient clinics
KJ Klassen, R Yoogalingam
Health Care Management Science 22, 229-244, 2019
Using six sigma, lean, and simulation to improve the phlebotomy process
Y Huang, KJ Klassen
Quality Management Journal 23 (2), 6-21, 2016
An assessment of the interruption level of doctors in outpatient appointment scheduling
KJ Klassen, R Yoogalingam
Operations Management Research 1, 95-102, 2008
Relationship between student performance and specific online support materials in an operations course
K Klassen, PD Biktimirov
Journal of the Academy of Business Education 8, 40-48, 2005
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