Seguir
Knut Kvale
Knut Kvale
Senior Research Scientist at Telenor and Professor II at University of Oslo
Dirección de correo verificada de telenor.com
Título
Citado por
Citado por
Año
Customer journeys: a systematic literature review
A Følstad, K Kvale
Journal of service theory and practice 28 (2), 196-227, 2018
5462018
Improving service quality through customer journey analysis
R Halvorsrud, K Kvale, A Følstad
Journal of service theory and practice 26 (6), 840-867, 2016
4092016
EUROM-a spoken language resource for the EU
D Chan, A Fourcin, D Gibbon, B Granstrom, M Huckvale, G Kokkinakis, ...
Proceedings of the 4th European Conference on Speech Communication and …, 1995
1991995
Organizational transformation through service design: The institutional logics perspective
S Kurtmollaiev, A Fjuk, PE Pedersen, S Clatworthy, K Kvale
Journal of Service Research 21 (1), 59-74, 2018
1662018
Developing managerial dynamic capabilities: A quasi-experimental field study of the effects of design thinking training
S Kurtmollaiev, P Pedersen, A Fjuk, K Kvale
Academy of Management Learning & Education 17 (2), 184-202, 2018
1002018
Improving conversations: lessons learnt from manual analysis of chatbot dialogues
K Kvale, OA Sell, S Hodnebrog, A Følstad
International workshop on chatbot research and design, 187-200, 2019
752019
Segmentation and labelling of speech.
K Kvale
431995
Customer journey measures-State of the art research and best practices
A Følstad, K Kvale, R Halvorsrud
392013
Understanding the user experience of customer service chatbots: what can we learn from customer satisfaction surveys?
K Kvale, E Freddi, S Hodnebrog, OA Sell, A Følstad
International Workshop on Chatbot Research and Design, 205-218, 2020
382020
Automatic alignment of phonemic labels with continuous speech.
T Svendsen, K Kvale
ICSLP, 997-1000, 1990
301990
Speech centric multimodal interfaces for mobile communication systems
K Kvale, N Warakagoda, JE Knudsen
Telektronikk 99 (2), 104-118, 2003
272003
The MUST guide to Paris: Implementation and expert evaluation of a multimodal tourist guide to Paris
LS Almeida, I Amdal, N Beires, M Boualem, LWJ Boves, EA den Os, ...
Kloster Irsee (Germany):[Sn], 2002
262002
Customer journeys: Involving customers and internal resources in the design and management of services
A Følstad, K Kvale, R Halvorsrud
ServDes. 2014 Service Future; Proceedings of the fourth Service Design and …, 2014
252014
Applying transactional NPS for customer journey insight: Case experiences and lessons learned
A Følstad, K Kvale
Services Marketing Quarterly 39 (3), 208-224, 2018
202018
Implementing and evaluating a multimodal and multilingual tourist guide
LS Almeida, I Amdal, N Beires, M Boualem, LWJ Boves, EA den Os, ...
Copenhagen:[sn], 2002
172002
Strengthening customer relationships through customer journey analysis
R Halvorsrud, K Kvale
Innovating for trust, 183-200, 2017
162017
Manual segmentation and labelling of continuous speech
K Kvale, AK Foldvik
Phonetics and Phonology of Speaking Styles, 1991
141991
Implementing and evaluating a multimodal tourist guide
L Almeida, I Amdal, N Beires, M Boualem, L Boves, E Den Os, P Filoche, ...
International CLASS Workshop on Natural, Intelligent and Effective …, 2002
132002
Market structure and innovation policies in Norway
AH Krumsvik, K Kvale, PE Pedersen
Innovation Policies in the European News Media Industry: A Comparative Study …, 2017
92017
Customer support as a source of usability insight: why users call support after visiting self-service websites
A Følstad, K Kvale, IM Haugstveit
Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun …, 2014
92014
El sistema no puede realizar la operación en estos momentos. Inténtalo de nuevo más tarde.
Artículos 1–20