| Staffing, routing, and payment to trade off speed and quality in large service systems D Zhan, AR Ward Operations Research 67 (6), 1738-1751, 2019 | 44* | 2019 |
| Harnessing the double-edged sword via routing: Information provision on ride-hailing platforms LY Chu, Z Wan, D Zhan Available at SSRN 3266250, 2018 | 43 | 2018 |
| Threshold routing to trade off waiting and call resolution in call centers D Zhan, AR Ward Manufacturing & Service Operations Management 16 (2), 220-237, 2014 | 41* | 2014 |
| On the generalized drift Skorokhod problem in one dimension J Reed, A Ward, D Zhan Journal of Applied Probability 50 (1), 16-28, 2013 | 16 | 2013 |
| The M/M/1+ M queue with a utility-maximizing server D Zhan, AR Ward Operations Research Letters 46 (5), 518-522, 2018 | 6 | 2018 |
| Many-server scaling of the N-system under FCFS–ALIS D Zhan, G Weiss Queueing Systems 88, 27-71, 2018 | 6 | 2018 |
| On customer (dis) honesty in priority queues: The role of lying aversion AE Rodriguez, R Ibrahim, D Zhan Working Paper, University College London, London, 2021 | 4 | 2021 |
| Designing shipping policies with top‐up options to qualify for free delivery G Li, L Sheng, D Zhan Production and Operations Management 32 (9), 2704-2722, 2023 | 2 | 2023 |
| When should grocery stores adopt time‐based pricing? Impact of competition and negative congestion externality CS Tang, OS Yoo, D Zhan Production and Operations Management 32 (9), 2805-2824, 2023 | 1* | 2023 |
| Economic Behavior of Information Acquisition: Impact on Peer Grading in Massive Open Online Courses OS Yoo, D Zhan Operations Research 71 (4), 1277-1297, 2023 | 1 | 2023 |
| The Generalized Drift Skorokhod Problem in One Dimension: Its solution and application to the GI/GI/1+ GI and M/M/N/N transient distributions J Reed, A Ward, D Zhan working paper, 2012 | 1 | 2012 |
| On Customer (Dis) honesty in Priority Queues: The Role of Lying Aversion R Ibrahim, A Estrada Rodriguez, D Zhan Management Science, 2024 | | 2024 |
| On Customer (Dis-) Honesty in Unobservable Queues: The Role of Lying Aversion A Estrada Rodriguez, R Ibrahim, D Zhan Management Science, 2024 | | 2024 |
| Generic Competition Paradox and the Role of Information Asymmetry in Pharmaceutical Markets Q Cui, K Arifoglu, D Zhan Available at SSRN 4660532, 2023 | | 2023 |
| Advance Selling and Upgrading in Priority Queues Y Wang, P Cao, J Xie, D Zhan Available at SSRN 4518047, 2023 | | 2023 |
| Robustness of Sequential Estimation in Revenue Management J Kim, C Lee, D Zhan Available at SSRN 4030278, 2022 | | 2022 |
| Neutral or Not? The Role of Uncertainty-Induced Feelings in Vertical Competition Y Chao, L Liu, D Zhan The Role of Uncertainty-Induced Feelings in Vertical Competition (October 28 …, 2020 | | 2020 |
| FCFS-ALIS parallel skill based service systems, Design of Call Centers, and FCFS Infinite Bipartite Matching G Weiss, E Kaplan, R Caldentey, I Adan, J Mairesse, A Busic, M Boon, ... | | |
Amy R. WardProfessor of Operations Management, The University of Chicago Booth School of BusinessVerified email at chicagobooth.edu
