| A systematic review of brand transgression, service failure recovery and product-harm crisis: integration and guiding insights M Khamitov, Y Grégoire, A Suri Journal of the Academy of Marketing Science 48, 519-542, 2020 | 153 | 2020 |
| I can forgive you, but I can’t forgive the firm: An examination of service failures in the sharing economy A Suri, B Huang, S Sénécal Journal of Marketing Theory and Practice 27 (4), 355-370, 2019 | 35 | 2019 |
| Toward a science of negative critical incidents: Bridging brand transgression research and service failure-recovery M Khamitov, Y Grégoire, A Suri AP-Advances in Consumer Research 12, 63-64, 2019 | 1 | 2019 |
| Is service recovery of equal importance for private vs public complainers? M Béal, A Suri, N Nguyen, Y Grégoire, S Sénécal Journal of Business Research 153, 392-400, 2022 | | 2022 |
| Three essays on choice overload, recommendation systems and failures AP Suri HEC Montréal, 2021 | | 2021 |
| Holding Your Tongue For the Sake of Mother Earth: When and Why Consumers React Less Negatively Following Green Product Failures A Tezer, M Philp, A Suri ACR North American Advances, 2021 | | 2021 |
| Choice Overload, Does It Really Exist?: a Neurophysiological Assessment of Consumers’ Responses to “The Paradox of Choice” A Suri, S Sénécal, P LÉGER ACR North American Advances, 2020 | | 2020 |
| Synthesizing Negative Critical Incidents: Integration of Service Failure–Recovery and Brand Transgression Streams: An Abstract M Khamitov, Y Grégoire, A Suri Marketing Opportunities and Challenges in a Changing Global Marketplace …, 2020 | | 2020 |
| A Systematic Review of Brand Transgression, Service Failure-Recovery, and Product-Harm Crisis: Integration and Future Directions M Khamitov, Y Grégoire, A Suri ACR North American Advances, 2019 | | 2019 |
