| The four levels of loyalty and the pivotal role of trust: a study of online service dynamics LC Harris, MMH Goode Journal of retailing 80 (2), 139-158, 2004 | 2434 | 2004 |
| Leadership style, organizational culture and performance: empirical evidence from UK companies E Ogbonna, LC Harris international Journal of human resource management 11 (4), 766-788, 2000 | 2433 | 2000 |
| The impact of Covid-19 pandemic on corporate social responsibility and marketing philosophy H He, L Harris Journal of business research 116, 176-182, 2020 | 1931 | 2020 |
| Social identity perspective on brand loyalty H He, Y Li, L Harris Journal of business research 65 (5), 648-657, 2012 | 967 | 2012 |
| The consequences of dysfunctional customer behavior LC Harris, KL Reynolds Journal of service research 6 (2), 144-161, 2003 | 914 | 2003 |
| Online servicescapes, trust, and purchase intentions LC Harris, MMH Goode Journal of services marketing 24 (3), 230-243, 2010 | 810 | 2010 |
| The greening of organizational culture: Management views on the depth, degree and diffusion of change LC Harris, A Crane Journal of organizational change management 15 (3), 214-234, 2002 | 683 | 2002 |
| Market orientation and performance: objective and subjective empirical evidence from UK companies LC Harris Journal of Management studies 38 (1), 17-43, 2001 | 598 | 2001 |
| Jaycustomer behavior: an exploration of types and motives in the hospitality industry LC Harris, KL Reynolds Journal of Services Marketing 18 (5), 339-357, 2004 | 597 | 2004 |
| Servicescape and loyalty intentions: an empirical investigation LC Harris, C Ezeh European Journal of Marketing 42 (3/4), 390-422, 2008 | 573 | 2008 |
| Strategic human resource management, market orientation, and organizational performance LC Harris, E Ogbonna Journal of business research 51 (2), 157-166, 2001 | 564 | 2001 |
| Principles of Marketing, 4th European ed P Kotler, G Armstrong, LC Harris, N Piercy Essex: Pearson Education Limited, 2005 | 548 | 2005 |
| Exploring service sabotage: The antecedents, types and consequences of frontline, deviant, antiservice behaviors LC Harris, E Ogbonna Journal of Service Research 4 (3), 163-183, 2002 | 498 | 2002 |
| Service sabotage: A study of antecedents and consequences LC Harris, E Ogbonna Journal of the Academy of Marketing Science 34, 543-558, 2006 | 451 | 2006 |
| Work intensification and emotional labour among UK university lecturers: An exploratory study E Ogbonna, LC Harris Organization studies 25 (7), 1185-1203, 2004 | 444 | 2004 |
| Customers behaving badly: a state of the art review, research agenda and implications for practitioners R Fisk, S Grove, LC Harris, DA Keeffe, KL Daunt, R Russell‐Bennett, ... Journal of Services Marketing 24 (6), 417-429, 2010 | 422 | 2010 |
| Dysfunctional customer behavior severity: An empirical examination KL Reynolds, LC Harris Journal of retailing 85 (3), 321-335, 2009 | 414 | 2009 |
| Deviant customer behavior: An exploration of frontline employee tactics KL Reynolds, LC Harris Journal of marketing theory and practice 14 (2), 95-111, 2006 | 406 | 2006 |
| Leadership style and market orientation: an empirical study LC Harris, E Ogbonna European journal of marketing 35 (5/6), 744-764, 2001 | 382 | 2001 |
| Managing organisational culture: Insights from the hospitality industry E Ogbonna, LC Harris Human Resource Management Journal 12 (1), 33-53, 2002 | 342 | 2002 |
Emmanuel OgbonnaCardiff Business School, Cardiff UniversityVerified email at cardiff.ac.uk
