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Timothy Keiningham
Timothy Keiningham
J. Donald Kennedy Endowed Chair in E-Commerce, St. John's University
Verified email at stjohns.edu - Homepage
Title
Cited by
Cited by
Year
Return on quality (ROQ): Making service quality financially accountable
RT Rust, AJ Zahorik, TL Keiningham
Journal of marketing 59 (2), 58-70, 1995
29691995
A longitudinal analysis of customer satisfaction and share of wallet: Investigating the moderating effect of customer characteristics
B Cooil, TL Keiningham, L Aksoy, M Hsu
Journal of marketing 71 (1), 67-83, 2007
10972007
Service marketing
RT Rust, AJ Zahorik, TL Keiningham
(No Title), 1996
9691996
The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet
TL Keiningham, B Cooil, L Aksoy, TW Andreassen, J Weiner
Managing service quality: An international Journal 17 (4), 361-384, 2007
7522007
A longitudinal examination of net promoter and firm revenue growth
TL Keiningham, B Cooil, TW Andreassen, L Aksoy
Journal of Marketing 71 (3), 39-51, 2007
6312007
Return on quality: Measuring the financial impact of your company's quest for quality
RT Rust, AJ Zahorik, TL Keiningham
(No Title), 1994
5361994
A framework for understanding and managing the customer experience
A De Keyser, KN Lemon, P Klaus, TL Keiningham
Marketing Science Institute working paper series 85 (1), 15-121, 2015
5072015
Moving the customer experience field forward: introducing the touchpoints, context, qualities (TCQ) nomenclature
A De Keyser, K Verleye, KN Lemon, TL Keiningham, P Klaus
Journal of Service Research 23 (4), 433-455, 2020
4282020
The long-term stock market valuation of customer satisfaction
L Aksoy, B Cooil, C Groening, TL Keiningham, A Yalçın
Journal of Marketing 72 (4), 105-122, 2008
3972008
The impact of customer satisfaction on share-of-wallet in a business-to-business environment
TL Keiningham, T Perkins-Munn, H Evans
Journal of Service Research 6 (1), 37-50, 2003
3802003
Customer experience driven business model innovation
T Keiningham, L Aksoy, HL Bruce, F Cadet, N Clennell, IR Hodgkinson, ...
Journal of Business Research 116, 431-440, 2020
3692020
Beyond traditional word‐of‐mouth: An expanded model of customer‐driven influence
V Blazevic, W Hammedi, I Garnefeld, RT Rust, T Keiningham, ...
Journal of Service Management 24 (3), 294-313, 2013
3382013
The customer delight principle: Exceeding customers' expectations for bottom-line success
TL Keiningham, TG Vavra
(No Title), 2001
2992001
Forward-looking focus: can firms have adaptive foresight?
VA Zeithaml, RN Bolton, J Deighton, TL Keiningham, KN Lemon, ...
Journal of Service Research 9 (2), 168-183, 2006
2592006
Linking customer loyalty to growth
TL Keiningham, L Aksoy, B Cooil, TW Andreassen
mIt Sloan management review 49 (4), 51, 2008
2152008
The interplay of customer experience and commitment
T Keiningham, J Ball, S Benoit, HL Bruce, A Buoye, J Dzenkovska, L Nasr, ...
Journal of Services Marketing 31 (2), 148-160, 2017
1982017
Does customer satisfaction lead to profitability? The mediating role of share‐of‐wallet
TL Keiningham, T Perkins‐Munn, L Aksoy, D Estrin
Managing Service Quality: An International Journal 15 (2), 172-181, 2005
1892005
A five-component customer commitment model: implications for repurchase intentions in goods and services industries
TL Keiningham, CM Frennea, L Aksoy, A Buoye, V Mittal
Journal of Service Research 18 (4), 433-450, 2015
1872015
Customer delight and the bottom line
TL Keiningham, MKM Goddard, TG Vavra, AJ Iaci
Marketing Management 8 (3), 57, 1999
1701999
Turning complaining customers into loyal customers: Moderators of the complaint handling–Customer loyalty relationship
FV Morgeson III, GTM Hult, S Mithas, T Keiningham, C Fornell
Journal of Marketing 84 (5), 79-99, 2020
1652020
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