| Bank service quality: evidence from five Balkan countries N Glaveli, E Petridou, C Liassides, C Spathis Managing Service Quality: An International Journal 16 (4), 380-394, 2006 | 208 | 2006 |
| Managing service quality in banks: customers’ gender effects C Spathis, E Petridou, N Glaveli Managing Service Quality: An International Journal 14 (1), 90-102, 2004 | 174 | 2004 |
| Quality in NHS hospitals: no one knows better than patients E Karassavidou, N Glaveli, CT Papadopoulos Measuring Business Excellence 13 (1), 34-46, 2009 | 151 | 2009 |
| Rural women entrepreneurship within co‐operatives: training support E Petridou, N Glaveli Gender in management: an international journal 23 (4), 262-277, 2008 | 134 | 2008 |
| Exploring a possible route through which training affects organizational performance: the case of a Greek bank N Glaveli, E Karassavidou The International Journal of Human Resource Management 22 (14), 2892-2923, 2011 | 121 | 2011 |
| Bank service quality: empirical evidence from Greek and Bulgarian retail customers E Petridou, C Spathis, N Glaveli, C Liassides International Journal of Quality & Reliability Management, 2007 | 96 | 2007 |
| Doing well and doing good: Exploring how strategic and market orientation impacts social enterprise performance N Glaveli, K Geormas International Journal of Entrepreneurial Behavior & Research 24 (1), 147-170, 2018 | 61 | 2018 |
| Corporate social responsibility toward stakeholders and customer loyalty: Investigating the roles of trust and customer identification with the company N Glaveli Social Responsibility Journal 17 (3), 367-383, 2020 | 56 | 2020 |
| Work-family balance through border theory lens: the case of a company “driving in the fast lane” E Karassvidou, N Glaveli Equality, Diversity and Inclusion: An International Journal 34 (1), 84-97, 2015 | 53 | 2015 |
| Investigating cost efficiency in the branch network of a Greek bank: an empirical study AG Noulas, N Glaveli, I Kiriakopoulos Managerial Finance 34 (3), 160-171, 2008 | 51 | 2008 |
| Assessing hospitals' readiness for clinical governance quality initiatives through organisational climate E Karassavidou, N Glaveli, K Zafiropoulos Journal of health Organization and Management 25 (2), 214-240, 2011 | 50 | 2011 |
| Relationships among three facets of family-supportive work environments, work–family conflict and job satisfaction: a research in Greece N Glaveli, E Karassavidou, K Zafiropoulos The International Journal of Human Resource Management 24 (20), 3757-3771, 2013 | 49 | 2013 |
| Towards the ethical or the unethical side? An explorative research of Greek business students' attitudes E Karassavidou, N Glaveli International Journal of Educational Management, 2006 | 48 | 2006 |
| The productive performance of public hospital clinics in Greece: a case study K Lyroudi, N Glaveli, A Koulakiotis, D Angelidis Health services management research 19 (2), 67-72, 2006 | 41 | 2006 |
| The old, the young and the restless: A comparative analysis of the impact of environmental change on training in four Greek banks N Glaveli, S Kufidu European Business Review, 2005 | 39 | 2005 |
| Practical application of MSQ and MUSA methodology in determining critical job satisfaction factors of seasonal employees in summer destination luxury resorts N Glaveli, E Grigoroudis, P Manolitzas Tourism Management 74, 426-437, 2019 | 27 | 2019 |
| Human resource development in a challenging financial environment: the case of a Greek bank E Petridou, N Glaveli Human Resource Development International 6 (4), 547-558, 2003 | 20 | 2003 |
| Health Care Quality in Greek NHS Hospitals: No one knows better than patients E Karassavidou, N Glaveli, CT Papadopoulos 11th QMOD Conference. Quality Management and Organizational Development …, 2008 | 19 | 2008 |
| Bank branch efficiency: an application of DEA analysis A Noulas, N Glaveli annual meeting of EFMA, London, June, 2002 | 19 | 2002 |
| Exploring the role of fitness instructors’ interaction quality skills in building customer trust in the service provider and customer satisfaction N Glaveli, D Papadimitriou, T Karagiorgos, K Alexandris European Sport Management Quarterly, 1-22, 2021 | 14 | 2021 |
Kostas ZafiropoulosProfessor of Quantitative Methods, University of Macedonia, Thessaloniki, GreeceVerified email at uom.gr
