Clay Voorhees
Clay Voorhees
Professor and Morris Mayer Endowed Chair, University of Alabama
Verified email at - Homepage
Cited by
Cited by
Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies
CM Voorhees, MK Brady, R Calantone, E Ramirez
Journal of the academy of marketing science 44, 119-134, 2016
Online brand community engagement: Scale development and validation
BJ Baldus, C Voorhees, R Calantone
Journal of business research 68 (5), 978-985, 2015
The impact of brand trust and satisfaction on retailer repurchase intentions
JJ Zboja, CM Voorhees
Journal of services marketing, 2006
Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens
CM Voorhees, PW Fombelle, Y Gregoire, S Bone, A Gustafsson, R Sousa, ...
Journal of Business Research 79, 269-280, 2017
Understanding the influence of cues from other customers in the service experience: A scale development and validation
ED Brocato, CM Voorhees, J Baker
Journal of retailing 88 (3), 384-398, 2012
A voice from the silent masses: an exploratory and comparative analysis of noncomplainers
CM Voorhees, MK Brady, DM Horowitz
Journal of the Academy of Marketing Science 34 (4), 514-527, 2006
Effectiveness of marketing cues on consumer perceptions of quality: The moderating roles of brand reputation and third‐party information
B Akdeniz, RJ Calantone, CM Voorhees
Psychology & Marketing 30 (1), 76-89, 2013
The drivers of loyalty program success: An organizing framework and research agenda
M McCall, C Voorhees
Cornell Hospitality Quarterly 51 (1), 35-52, 2010
Conveying trustworthiness to online consumers: Reactions to consensus, physical store presence, brand familiarity, and generalized suspicion
RL Benedicktus, MK Brady, PR Darke, CM Voorhees
Journal of Retailing 86 (4), 322-335, 2010
A service perspective on the drivers of complaint intentions
CM Voorhees, MK Brady
Journal of Service Research 8 (2), 192-204, 2005
Service sweethearting: Its antecedents and customer consequences
MK Brady, CM Voorhees, MJ Brusco
Journal of Marketing 76 (2), 81-98, 2012
The good guys don't always win: the effect of valence on service perceptions and consequences
MK Brady, CM Voorhees, JJ Cronin Jr, BL Bourdeau
Journal of services marketing 20 (2), 83-91, 2006
Creating consumer attachment to retail service firms through sense of place
ED Brocato, J Baker, CM Voorhees
Journal of the Academy of Marketing Science 43, 200-220, 2015
The promise and perils of wearable sensors in organizational research
D Chaffin, R Heidl, JR Hollenbeck, M Howe, A Yu, C Voorhees, ...
Organizational Research Methods 20 (1), 3-31, 2017
It depends: Moderating the relationships among perceived waiting time, anger, and regret
CM Voorhees, J Baker, BL Bourdeau, ED Brocato, JJ Cronin Jr
Journal of Service Research 12 (2), 138-155, 2009
The pursuit of counterfeited luxury: An examination of the negative side effects of close consumer–brand connections
P Randhawa, RJ Calantone, CM Voorhees
Journal of Business Research 68 (11), 2395-2403, 2015
The role of the sales-service interface and ambidexterity in the evolving organization: A multilevel research agenda
AA Rapp, DG Bachrach, KE Flaherty, DE Hughes, A Sharma, ...
Journal of Service Research 20 (1), 59-75, 2017
Examination of the causal effects between the dimensions of service quality and spectator satisfaction in minor league baseball
BB Gi-Yong Koo, Rob Hardin, Steven McClung, Taejin Jung, Joseph Cronin, Clay ...
International journal of sports marketing & sponsorship 11 (1), 46, 2009
The effects of service on multichannel retailers' brand equity
R C. White, S Joseph-Mathews, C M. Voorhees
Journal of Services Marketing 27 (4), 259-270, 2013
Signaling quality: an examination of the effects of marketing‐and nonmarketing‐controlled signals on perceptions of automotive brand quality
MB Akdeniz, RJ Calantone, CM Voorhees
Journal of Product Innovation Management 31 (4), 728-743, 2014
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